Refund Policy

REFUND & CANCELLATION POLICY
Last Updated: November 2025

Our Commitment to Fair Treatment
DISCREET AI operates on a foundation of transparency and respect. We understand that committing to new business software is a significant decision, especially in an industry where trust is paramount. Our refund policy reflects our confidence in our service and our commitment to your success.

14-Day Money-Back Guarantee
Who Qualifies
All new customers receive a full 14-day money-back guarantee:

• Independent sex workers on the $199/week plan

• Agencies on the $399/week plan

• Both weekly and annual subscriptions

How It Works
No questions asked. No complicated forms.
If DISCREET AI isn't the right fit within your first 14 days:

1. Email refunds@discreet-ai.com from your registered email

2. Include your account name (your real name stays private)

3. Receive your full refund within 7 business days

We'll ask for optional feedback to improve our service, but it's completely voluntary. Your refund is guaranteed regardless.
What "14 Days" Means

• Start date: The day you complete payment (not trial start)

• End date: 11:59 PM AEST, 14 days after payment

• Calculation: Business days don't matter - it's calendar days

• Time zones: All times are Australian Eastern Standard Time

Refund Amounts & Processing
Full Refunds (Within 14 Days)
Weekly Plan:

• Full weekly payment refunded

• Processed within 7 business days

• Same payment method as purchase

Annual Plan:

• Full annual payment refunded

• Processed within 7-10 business days

• Same payment method as purchase

Partial Refunds (After 14 Days)
Annual Plans Only:

• Pro-rata refund for unused months

• Calculation: (Remaining months ÷ 12) × Annual price

• Example: Cancel after 3 months = 9 months refunded

• Processed within 10 business days

Weekly Plans:

• No partial refunds after 14 days

• Cancel anytime, effective at end of current week

• No cancellation fees

What Happens to Your Data
During Refund Processing
Your data remains accessible:

• Full access until refund processes

• 30-day grace period after cancellation

• Download your data anytime

• Export client lists, message history, analytics

After Refund Completes
Your choice:

• Keep data accessible for 30 days (standard)

• Request immediate deletion (within 24 hours)

• Archive for 90 days (request when canceling)

Permanent deletion includes:

• All client data

• Message histories

• AI training data specific to your account

• Booking records

• Analytics and reports

Non-Refundable Situations
We Cannot Refund
Account termination for:

• Terms of Service violations

• Illegal activities

• Fraudulent use

• Abuse of support staff

Service misuse:

• Sharing account credentials

• Scraping or unauthorized data extraction

• Running competing services on our platform

Third-party costs:

• SMS charges already incurred

• Payment processing fees

• Domain registration (if purchased)

Cancellation Process
How to Cancel
Three simple options:
Option 1 - Dashboard (Fastest):

1. Log in to your account

2. Settings → Subscription

3. "Cancel Subscription"

4. Confirm cancellation

Option 2 - Email:

1. Email: cancellations@discreet-ai.com

2. Include account name

3. Confirmation within 24 hours

Option 3 - Support Chat:

1. Open encrypted support chat

2. Request cancellation

3. Immediate processing

What Happens Next
Weekly Subscriptions:

• Access continues until end of paid week

• Auto-renewal stops immediately

• Data accessible for 30 days

• No further charges

Annual Subscriptions:

• Access continues until end of paid year

• OR: Request pro-rata refund (see above)

• Data accessible for 30 days post-expiry

• No further charges

Special Circumstances
Disputes & Chargebacks
Please contact us first.
Chargebacks cost us significant fees and can result in:

• Immediate account suspension

• Data deletion without recovery option

• Difficulty resolving the issue

We'll work with you:

• Mediate payment disputes

• Investigate billing errors

• Find alternative solutions

Financial Hardship
Temporary difficulties?
Contact support@discreet-ai.com if you're experiencing:

• Temporary cash flow issues

• Medical emergencies

• Personal crises

• Business downturns

We may offer:

• Payment plans

• Temporary account pause (not standard, case-by-case)

• Downgrade to weekly billing

• Extended payment terms

This isn't advertised because we want to protect the service for paying customers, but we're human and understand that sex work income can be unpredictable.
Refund Processing Times
By Payment Method
Credit/Debit Card:

• Refund initiated: 7 business days

• Appears in account: 3-5 business days

• Total time: ~10-12 business days

Bank Transfer:

• Refund initiated: 7 business days

• Appears in account: 2-3 business days

• Total time: ~9-10 business days

PayPal:

• Refund initiated: 5 business days

• Appears in account: Instant

• Total time: ~5 business days

Delays?
If your refund hasn't appeared after the timeframes above:

1. Check with your bank/payment provider first

2. Email billing@discreet-ai.com with transaction details

3. We'll provide proof of refund processing

4. Escalate to payment processor if needed

Sex Worker-Friendly Guarantee
Discretion in Refunds
Your refund will show as:

• "DISCREET AI PTY LTD" (no industry mention)

• Generic business software description

• No adult industry identifiers

Privacy maintained:

• No phone calls unless you request

• Email communication only

• Encrypted email available

No Discrimination
We won't deny refunds based on:

• Type of sex work services offered

• Your gender identity

• Your sexual orientation

• Your location within Australia

• Client volume or bookings

If we do, we'll shut down before we let discrimination stand.
Reactivation Policy
Changed Your Mind?
You can return anytime:

• Full account reactivation available

• Previous data restored (if within 90 days)

• Same pricing honored

• No "rejoining" penalties

Special offer:

• Returning within 6 months: No new trial needed

• Immediate full access upon payment

• Previous settings and preferences restored

Questions & Support
Contact Us About Refunds
Email (Fastest): refunds@discreet-ai.com
Billing Questions: billing@discreet-ai.com
General Support: support@discreet-ai.com
Encrypted Email Available: [PGP Key Available on Request]
Response Times:

• Refund requests: Within 24 hours

• Billing queries: Within 48 hours

• General questions: Within 72 hours

Legal Bits
Australian Consumer Law
Nothing in this refund policy limits your rights under Australian Consumer Law, including:

• Guarantees for services

• Right to remedy for major failures

• Protection against misleading conduct

Governing Law
This refund policy is governed by the laws of New South Wales, Australia.
Changes to This Policy

• We'll email 30 days before changes

• Changes don't affect active subscriptions

• You can cancel if you disagree with changes

The Bottom Line:
Try DISCREET AI risk-free for 14 days. If it doesn't revolutionize your booking process, get your money back—no drama, no questions, no judgment.
Because your time is valuable, and your business deserves software that works.
Questions? Email refunds@discreet-ai.com